Service Technician Supervisor

Service Technician Supervisor

Summary of Position

Supervise a team of 12-15 HVAC Service Technicians, manage and assist with service calls, answer and follow up with customer inquiries to enhance the customer experience. Qualified applicants must have excellent customer services skills, strong management and communication skills, and the ability to train and raise the skill level of his/her direct reports.

Responsibilities

  • Passionate frontline team player responsible for creating rapport with customers and seamlessly navigate customer accounts to answer any inquiry that will enhance the customer experience.

  • Review daily repeat call report with technicians and set up follow-up appointment with the customer when appropriate to ensure equipment is operating to their satisfaction

  • Answer daily technical questions and guide technicians through the troubleshooting process

  • Visit customers to ensure quality control, spot check tune-ups and service calls on a consistent basis

  • Respond to customer service complaints as soon as possible and attempt to solve complaints within 24 hours

  • Committed and focused on improving our service KPI’s to exceed those annual goals

  • Communicate bi-monthly (or as needed) with your service team via small group meetings (groups of 2-4 technicians)

  • Responsible for conducting timely performance reviews and effective/proactive one to one technician meetings

  • Responsible for fair and consistent constructive feedback on technician performance, proper follow-up, and release of work duties (if necessary)

  • Actively administer all Company safety programs, policies, and procedures to raise safety awareness to all the technicians.

Preferred Qualifications

  • A seasoned technical professional who possesses superior diagnostic and problem solving skills

  • Must possess and maintain a State of CT S License

  • A record of strong management and communication skills and the ability to train and raise the skill level of his/her direct reports

  • Strong interpersonal skills; comfortable and effective speaking with customers

  • Fully aligned with the company core values and reinforcing them by example

  • Use initiative and an innovative approach to daily tasks and have an “always be learning” attitude

  • Ability to multi-task and manage multiple priorities

  • Detail oriented and able to consistently produce accurate work

  • Proficient with Microsoft Word, Excel, Outlook, Microsoft Great Plains and written customer communications

  • Able to lift 100lbs

HVAC Technician

HVAC Technician

Responsibilities

  • Minimum 3 – 5 years experience in the HVAC industry

  • Experience with AC, Oil and Gas

  • Ability to properly diagnose, troubleshoot and repair systems

  • Serve as a brand advocate and ambassador in every interaction with clients and the public

  • Exceptional customer service abilities, looking to put our customer needs first

  • Work independently and as a team member

Qualifications

  • High school diploma/GED required

  • Valid HVAC License

  • Valid Driver’s License

  • No serious tickets or accidents in last 5 years

  • No DWI/DUI in last 10 years

  • Full Time/Permanent Position

  • Company: Gault Energy & Home Solutions

  • Location: Westport, CT

Oil & Propane Driver

Oil & Propane Driver

Responsibilities

  • Complete daily fuel delivery routes

  • Observe and report equipment or mechanical failures immediately

  • Manage routes and routines so they proceed in the most efficient way possible

  • Find ways to conserve resources, including fuel, to benefit the business

  • Serve as a brand advocate and ambassador in every interaction with clients and the public

  • Exceptional customer service abilities, looking to put our customer needs first

  • Conduct daily inspections of the vehicle at the end of the shift and report and problems or damage to management

  • Comply with all DOT and in-house regulations and rules

Qualifications

  • High school diploma/GED required

  • Valid CDL, Hazmat, Tanker and TWIC

  • No serious tickets or accidents in last 5 years

  • No DWI/DUI in last 10 years

  • 2+ years’ commercial driving experience required

  • Full Time & Part Time/Seasonal Position

  • Company: Gault Energy & Home Solutions

  • Location: Bridgeport, CT

If you are interested in joining the Gault family of employees, please send a resume to hr@gaultfamilyco.com or click 'Apply Now' below.  

Skilled Laborer

Skilled Laborer

Position summary

The team member will work at our Westport Yard and must be able to assist customers, fulfill orders and track inventory.  Qualified applicants must have excellent customer services skills, a desire to learn and a willingness to participate in continuing education.

Qualifications & Skills

  • Experience and/or knowledge of mason supplies
  • Fork lift experience
  • Strong customer service skills
  • Able to work independently as well as part of a team
  • Able to lift 100lbs
  • Bilingual preferred

Truck Driver

Truck Driver

Responsibilities

  • Complete a daily truck log and submit reports of mileage covered at EOD
  • Observe and report equipment or mechanical failures immediately
  • Manage routes and routines so they proceed in the most efficient way possible
  • Find ways to conserve resources, including fuel, to benefit the business
  • Serve as a brand advocate and ambassador in every interaction with clients and the public
  • Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management
  • Comply with all DOT and in-house regulations and rules
  • Must have road ranger experience

Qualifications

  • High school diploma/GED required
  • Class 2 driver’s license in good standing
  • No serious tickets or accidents in last 5 years
  • No DWI/DUI in last 10 years
  • 2+ years’ commercial driving experience required
  • Full Time
  • Company: Gault Stone & Landscape Supplies
  • Location: Westport

HVAC Installers

HVAC Installers

Responsibilities

  • Minimum 3 – 5 years experience in installing HVAC equipment
  • Well versed in all aspects of residential heating and cooling equipment and installation procedures
  • A working knowledge of plumbing and piping methods
  • Serve as a brand advocate and ambassador in every interaction with clients and the public
  • Exceptional customer service abilities, looking to put our customer needs first
  • Work independently and as a team member

Qualifications

  • High school diploma/GED required
  • Valid driver’s license
  • No serious tickets or accidents in last 5 years
  • No DWI/DUI in last 10 years
  • Full Time
  • Company: Gault Energy & Home Solutions
  • Location: Westport, CT