Customer Service Representative

Customer Service Representative

Position Summary

Work with a team to provide a high level of customer service, handle inbound and outbound sales and service calls in an efficient and effective manner. Qualified applicants must have excellent customer service and strong phone skills, ability to manage a variety of sales goals and a willingness to participate in continuing education.

Responsibilities

  • Conduct inbound and/or outbound sales calls in an enthusiastic, efficient, service orientated and professional manner

  • Maintain a high level of knowledge of Company processes and Company offerings

  • Identify and introduce cross sell opportunities to grow the business, understanding and leveraging all aspects of the sales process

  • Consistently provide the highest level of customer care/service

  • Attend team and inter-department meetings as scheduled

  • Maintain excellent working knowledge of HVAC Systems, as well as changes and challenges of our industry

  • Consistently strive to personify Company Core Values

  • Provide team support outside of customer care as needed by cross training and providing additional telephone coverage during high volume

  • Consistently meet or exceed the expected performance goals communicated by customer care management

  • Perform other duties and responsibilities as needed

Skills Required

  • Exemplify company core values of Integrity, Teamwork, Caring, Ownership

  • Have a passion for ‘Enhancing the Customer Experience’

  • Maintain high level knowledge of Company Software and account management system(s)

  • Demonstrated competencies in PC Literacy in a Windows based environment possessing a working knowledge of Microsoft Word and Excel

  • Excellent oral and written business communication skills

  • Detail orientated and able to consistently produce accurate and detailed set up sheets

  • Team player who possesses high levels of integrity, caring and ownership

  • Working knowledge of call center phone systems a plus

  • Keep deadlines and exercise good judgment and high problem solving skills

  • Use initiative and an innovative approach to daily tasks and have an always be learning attitude

  • Experience in energy industry or related field a plus

Preferred Experience

  • Minimum of 3-5 Years Customer Service or Inside Sales experience

  • Previous experience with Microsoft Office Suite or CRM/ERP systems (required)

  • Experience working in a Phone queue system

  • Knowledge of the Energy Industry (Oil, HVAC and/or Propane)

Skilled Laborer

Skilled Laborer

Position summary

The team member will work at our Westport Yard and must be able to assist customers, fulfill orders and track inventory.  Qualified applicants must have excellent customer services skills, a desire to learn and a willingness to participate in continuing education.

Qualifications & Skills

  • Experience and/or knowledge of mason supplies

  • Fork lift experience

  • Strong customer service skills

  • Able to work independently as well as part of a team

  • Able to lift 100lbs

  • Bilingual preferred

HVAC Installers

HVAC Installers

Responsibilities

  • Minimum 3 – 5 years experience in installing HVAC equipment

  • Well versed in all aspects of residential heating and cooling equipment and installation procedures

  • A working knowledge of plumbing and piping methods

  • Serve as a brand advocate and ambassador in every interaction with clients and the public

  • Exceptional customer service abilities, looking to put our customer needs first

  • Work independently and as a team member

Qualifications

  • High school diploma/GED required

  • Valid driver’s license

  • No serious tickets or accidents in last 5 years

  • No DWI/DUI in last 10 years

  • Full Time

  • Company: Gault Energy & Home Solutions

  • Location: Westport, CT

HVAC Technician

HVAC Technician

Responsibilities

  • Minimum 3 – 5 years experience in the HVAC industry

  • Experience with AC, Oil and Gas

  • Ability to properly diagnose, troubleshoot and repair systems

  • Serve as a brand advocate and ambassador in every interaction with clients and the public

  • Exceptional customer service abilities, looking to put our customer needs first

  • Work independently and as a team member

Qualifications

  • High school diploma/GED required

  • Valid HVAC License

  • Valid Driver’s License

  • No serious tickets or accidents in last 5 years

  • No DWI/DUI in last 10 years

  • Full Time/Permanent Position

  • Company: Gault Energy & Home Solutions

  • Location: Westport, CT

Oil & Propane Driver

Oil & Propane Driver

Responsibilities

  • Complete daily fuel delivery routes

  • Observe and report equipment or mechanical failures immediately

  • Manage routes and routines so they proceed in the most efficient way possible

  • Find ways to conserve resources, including fuel, to benefit the business

  • Serve as a brand advocate and ambassador in every interaction with clients and the public

  • Exceptional customer service abilities, looking to put our customer needs first

  • Conduct daily inspections of the vehicle at the end of the shift and report and problems or damage to management

  • Comply with all DOT and in-house regulations and rules

Qualifications

  • High school diploma/GED required

  • Valid CDL, Hazmat, Tanker and TWIC

  • No serious tickets or accidents in last 5 years

  • No DWI/DUI in last 10 years

  • 2+ years’ commercial driving experience required

  • Full Time & Part Time/Seasonal Position

  • Company: Gault Energy & Home Solutions

  • Location: Bridgeport, CT

If you are interested in joining the Gault family of employees, please send a resume to hr@gaultfamilyco.com or click 'Apply Now' below.  

Truck Driver

Truck Driver

Responsibilities

  • Complete a daily truck log and submit reports of mileage covered at EOD
  • Observe and report equipment or mechanical failures immediately
  • Manage routes and routines so they proceed in the most efficient way possible
  • Find ways to conserve resources, including fuel, to benefit the business
  • Serve as a brand advocate and ambassador in every interaction with clients and the public
  • Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management
  • Comply with all DOT and in-house regulations and rules
  • Must have road ranger experience

Qualifications

  • High school diploma/GED required
  • Class 2 driver’s license in good standing
  • No serious tickets or accidents in last 5 years
  • No DWI/DUI in last 10 years
  • 2+ years’ commercial driving experience required
  • Full Time
  • Company: Gault Stone & Landscape Supplies
  • Location: Westport