Position Summary

We seeking a Service Scheduler to join our team to provide our customers with personal and professional service.

Responsibilities

Work with a team to provide a high level of customer service, monitor and review service calls, and support service dispatch. Qualified applicants must have excellent customer service and strong phone skills, ability to manage a variety of tasks and a willingness to participate in continuing education.

  • Confirm all technicians have a first call and monitor until Service Dispatcher comes in and review any daily changes

  • Check and follow up on after hours calls

  • Review daily service calls that are completed but remained open

  • Assist with notifying customers of Technicians status and respond to all customer calls regarding scheduled calls

  • Review all daily service invoices

  • Monitor and open needed heat and A/C tune-up slots

  • Schedule service van maintenance

  • Work on a rotation schedule as needed/warranted

Qualifications

  • Exemplify company core values of Integrity, Teamwork, Caring, Ownership

  • Have a passion for ‘Enhancing the Customer Experience’

  • Maintain high level knowledge of Company Software and account management system(s)

  • Demonstrated competencies in PC Literacy in a Windows based environment possessing a working knowledge of Microsoft Word and Excel

  • Excellent oral and written business communication skills

  • Team player who possesses high levels of integrity, caring and ownership

  • Keep deadlines and exercise good judgment and high problem solving skills

  • Use initiative and an innovative approach to daily tasks and have an always be learning attitude

  • Experience in energy industry or related field a plus